Built for the way extended stay actually works.
Hotel tech was built for three-night stays. You run thirty. ExtendIQ makes stay extensions seamless for the guest, after-hours communication effortless for your front desk, and housekeeping operations clean across the property — so your team can focus on the stay, not the spreadsheets.
Every day your PMS treats a 30-night guest like a 3-night guest, you lose money.
Extension conversations stuck in WhatsApp. Front desk staff drowning in after-hours messages. Housekeeping routes set for transient turns. None of this is your team’s fault. They’re using software built for someone else’s business.
One operating layer. Built for the three things you do every day.
Stay extensions. Guest communication. Housekeeping operations. Three modules, one Command Center, one Guest App — designed together, shipped together. No stack to duct-tape. No integrations to babysit.
The single view your front desk wishes their PMS had.
Arrivals, extension requests, open guest messages, housekeeping tickets, flagged stays — one screen, one truth, updated in real time. The stuff your team copies between four tabs today.
- Arrivals and departures with stay-length context
- Extension requests queued and ready to confirm
- Open guest messages across concierge and direct channels
- Housekeeping and maintenance tickets, prioritized
Today · Wed Apr 22
Stays needing attention
| Room | Guest | Item | Nights | Status |
|---|---|---|---|---|
| 3104 | A. Okonkwo | Extension · 14 more nights | 22 | Confirm |
| 2218 | M. Huerta | After-hours message · WiFi | 29 | Auto |
| 1512 | R. Park | 3 housekeeping tickets open | 14 | Urgent |
| 4402 | S. Blum | Late check-out request | 8 | Action |
| 3309 | L. Varga | No housekeeping for 7d | 19 | Review |
The conversation that used to take three days, in three taps.
Your guest opens the app, picks a new checkout date, and the system drafts the extension — same room or upgrade, new rate applied, summary sent. Your team confirms in one tap. The yes that used to live in a WhatsApp thread now lives in the system, with a record.
- Self-serve extension flow from the guest app, with photo of summary
- Room availability check · same-room continuation or upgrade options
- Rate ladder applied automatically as the stay crosses 7 and 30 nights
- Staff confirmation in one tap · full audit trail per request
M. HUERTA · ROOM 2218
Your front desk closes at 10 PM. Your guests don’t.
Forty-plus topics, handled in plain language, from one thread. The concierge never approves stay extensions on its own — those still go to your team. Everything else, it just takes care of.
- WiFi, check-in, housekeeping, extensions, maintenance, local
- Hands off to staff for extension confirmations and escalations
- Trained on your property’s specifics, not a generic model
- Full transcript logged to the guest’s record
From “the towel rack is loose” to resolved, without the radios.
A guest reports an issue from the app. The right staff member gets the ticket on their phone — already filtered by category, severity, and who’s on shift. They accept, do the work, log resolution. Your front desk never paged anyone.
- Guest reports housekeeping or maintenance from the app, with photo
- Auto-routing by category, severity, and staff on-shift
- One-tap accept · in-progress · resolved on staff mobile
- Activity timeline visible to guest, front desk, and management
Scan the QR code. You’re in. That’s the whole onboarding.
No app store, no account creation, no password resets. Guests scan a QR code at check-in and device ID authentication signs them in — exactly like scanning a restaurant menu. Then everything is one tap away: digital key, live folio, concierge.
- QR + device ID authentication — no downloads, no logins, no passwords
- Digital key for rooms and common areas
- Live folio with line-item breakdown
- One-tap housekeeping, maintenance, concierge
- Branded to your property, not ours
Marissa
How can I help?
From contract to launch in 30 days.
Most PMS migrations take a quarter. We’ve built ExtendIQ’s onboarding around the four things that actually matter: data, configuration, staff training, and guest handoff.
Data assessment
We map your current PMS, accounting, CRM, and messaging. Where the data lives. Where the gaps are.
Property setup
Rooms, rates, housekeeping routes, staff roles, integrations. Configured to your operation, not a template.
Staff onboarding
Front desk, housekeeping, AR, and maintenance trained on the modules they actually use. Recorded sessions, no slides.
Guest handoff
Migration weekend with us on site. Existing stays move over. Guest app rolls out. Concierge goes live Monday.
Admin, staff, and guest — designed together, shipped together.
Every other PMS bolts the staff app onto the admin tool and the guest app onto a third-party. Ours were built as one system. Same data model, same brand, same release.
Command the property from one console.
Operations, extensions, messaging, staff, AI monitoring, and audit log. Built for property managers running 50–200 rooms.
The shift, in your pocket.
Housekeeping, maintenance, and front-desk staff get the requests, timeline, and handoff they need — nothing else.
John K.
Stay control, in plain language.
Digital key, folio, concierge, requests, extensions. Branded to your property — your guests never see ours.
The Hibiscus
The guest asks. ExtendIQ answers. Your team keeps moving.
Forty-plus topics handled in plain language: WiFi, stay extensions, housekeeping, maintenance, local recommendations, and the everyday questions that pile up after 10 PM. The concierge drafts extensions and routes housekeeping — but the final yes stays with your team.
The $16.3B gap: why extended stay is the most under-operated segment in hospitality.
Extended stay is growing, outperforming, and pricing stronger than it did before the pandemic. But most operators run it on software built for three-night turns, so every gain leaks before it reaches the P&L. Here’s what the 2025 Kalibri Labs data actually says.
Read the field noteProperties with extended stay as a meaningful share of nights.
If 30% or more of your room-nights are 7+ nights, ExtendIQ pays for itself in the first ninety days. Below that, transient PMS still wins on price. We’ll tell you which is which on the call.
Single property · getting started
- Command Center, Stay Extensions, Housekeeping
- Guest App with QR authentication
- Core analytics dashboard
- Implementation in 30 days
- Email support · 24h SLA
Full platform · 50–200 rooms
- Everything in Essentials
- AI Concierge · unlimited threads
- Advanced analytics + at-risk stay signals
- API access + integrations
- Priority support · 4h SLA
- Dedicated implementation manager
Multi-property · portfolios and brands
- Everything in Professional
- Multi-property management + cohort view
- White-label guest app
- Custom integrations
- SSO + SCIM + audit log export
- Dedicated CSM · 1h SLA
Works with the systems you already run.
Honest answers, before you call.
Most questions we hear in the first thirty minutes of a demo. If yours isn’t here, email hello@extendiq.io directly.
Transient PMS vendors bolt “long stay” modules onto a nightly-turn core. Extensions live in WhatsApp threads, after-hours messages pile up until morning, and housekeeping is coordinated over radios. ExtendIQ was built the other way around — extensions, guest communication, and housekeeping are the product, not afterthoughts.
Eventually, yes — ExtendIQ replaces the PMS. Most operators run side-by-side for 30 days during the migration window, then sunset the old system. The work happens between you and our implementation team on a fixed timeline.
We’ll tell you. Below that threshold, a transient PMS is usually still the better economic call and we won’t fit you. Our best operators are 50–200 rooms running 30%+ ES nights — that’s where the leak math works.
It answers — autonomously — for the topics it’s been trained on at your property (WiFi, housekeeping schedules, amenities, local recommendations, maintenance routing). For stay extensions, it drafts the request and routes to your team for the final confirmation. For anything it’s less than 90% confident on, it hands off to staff. Every conversation is logged to the guest’s record.
No. Guests scan a QR code at check-in and device ID authentication signs them in instantly — no app download, no account creation, no passwords. It works exactly like scanning a restaurant menu. Enterprise properties can also offer a white-label app in the App Store if they want one.
Not yet. Our current focus is the three things our pilot operators told us hurt most: extensions, after-hours communication, and housekeeping coordination. Billing and compliance integrate with your existing PMS today via our API and webhooks. A native billing engine is on the roadmap for v2.
Four weeks. Week 1 data assessment, week 2 property configuration, week 3 staff training, week 4 migration weekend. Our implementation team is on site for go-live. We don’t use slides — your staff learns by using the system on representative data.
U.S. region, encrypted at rest and in transit, hosted on Supabase running on AWS infrastructure. Our infrastructure providers hold SOC 2 Type II certifications; ExtendIQ’s own SOC 2 audit is on the roadmap. Daily backups, 90-day retention. Full data export available via API and CSV — you own your data, and we make it portable if you ever leave.
Yes. Your property name, your logo, your color palette, your domain. Guests see your brand, not ExtendIQ — branded guest app, branded push notifications, branded receipts. Available on the Enterprise tier.
We started ExtendIQ after sitting with the front desk of a 184-room ES property and watching them work the extension queue out of three WhatsApp threads, a clipboard, and a dry-erase board. Every Friday-afternoon “maybe I’ll stay another two weeks” conversation became a Monday-morning scramble. After-hours messages waited until 7 AM. Housekeeping requests crossed three radios before someone showed up. Their team was working harder than any front desk I’ve met. The software was built for the wrong business. So we built one for the right one.
If your extension queue lives in WhatsApp, it’s worth a look.
Thirty minutes. We’ll show you the workflows that took your team weeks to build in spreadsheets, running natively.